Privacy Statement
Privacy Policy for Hotel4Box
Last updated: May 3, 2026
Hotel4Box is a parcel forwarding service operated by MT Express USA
("we," "us," or "our") that enables international customers to ship
items from US retailers to addresses worldwide. This Privacy Policy
explains how we collect, use, and protect your information when you
interact with Hotel4Box through customer communication channels,
including SMS, email, Facebook Messenger, and Instagram Direct
Messages, or when you use our parcel forwarding service.
1. INFORMATION WE COLLECT
When you contact Hotel4Box or use our parcel forwarding service, we
may collect:
- Your name, email address, and phone number
- Shipping and delivery addresses
- Government-issued identification numbers (such as passport numbers
or national ID numbers) when required for international shipping
and customs clearance
- Photographs of parcels you ship through our service, taken for the
purposes of condition documentation, weight verification, and damage
claims
- Tracking information for shipments, including in-transit location
updates provided by carriers
- The content of your messages and our responses
- Metadata associated with your messages (timestamp, channel used)
- Your social media handle when you contact us via Facebook or
Instagram
- Profile information you have made publicly available on those
platforms
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Process and manage your parcel forwarding requests
- Document the condition of parcels at receipt and prior to
international shipment, to support damage claims and quality
assurance
- Submit required documentation to international shipping carriers and
customs authorities for clearance of your shipments
- Provide shipment tracking and delivery status updates
- Respond to inquiries about parcel location and estimated delivery
times
- Maintain a record of our communications for service quality and
reference
- Send you transactional notifications related to your shipments
- Comply with applicable customs, export, and import regulations
- Improve our customer service operations
3. DATA STORAGE AND SECURITY
Your information is stored on secured servers operated by MT Express
USA. We use industry-standard security measures including encrypted
connections (HTTPS), access controls, and regular backups to protect
your data.
We treat government-issued identification numbers as sensitive
information and apply additional access restrictions. ID numbers are
accessed only by authorized personnel handling customs documentation,
and are not used for marketing or any purpose unrelated to shipping
fulfillment.
4. PAYMENT PROCESSING
We use Authorize.net and PayPal as third-party payment processors to
handle all financial transactions. Hotel4Box does not directly store
full payment card numbers or bank account details on our servers;
this information is handled and stored by our payment processors in
compliance with PCI-DSS standards. We may retain transaction
references (such as order IDs and dates) for record-keeping and
customer service purposes.
5. THIRD-PARTY SERVICES
In addition to our payment processors, we use the following
third-party services to provide our services:
- Twilio (for SMS messaging)
- Amazon Web Services (for email delivery and infrastructure)
- Meta Platforms (Facebook and Instagram messaging APIs)
- International shipping carriers (e.g., USPS, DHL, FedEx, UPS)
- Customs authorities of destination countries (for clearance and
regulatory compliance)
These services have their own policies and practices. We share only
the information necessary to deliver our services and comply with
regulatory requirements.
6. INTERNATIONAL DATA TRANSFERS
Because Hotel4Box serves international customers, your information
may be transferred to and stored in the United States, Mongolia or other
countries where our service providers operate. We take steps to
ensure your data receives appropriate protection wherever it is
processed.
7. YOUR RIGHTS
You have the right to:
- Request a copy of the personal information we have about you
- Request correction or deletion of your information
- Opt out of communications at any time
To exercise any of these rights, contact us at [email protected]
Note that some information (such as customs documentation) may be
subject to legal retention requirements that we cannot delete on
request.
8. DATA RETENTION
We retain customer communication and shipping records for as long as
necessary to provide our services and comply with legal obligations,
typically up to 3 years from your last interaction. Customs and tax
documentation may be retained longer where required by law. After
applicable retention periods, records are deleted or anonymized.
9. CHILDREN'S PRIVACY
Hotel4Box is not directed to children under 13. We do not knowingly
collect information from children under 13.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last
updated" date at the top reflects the most recent revision. Continued
use of Hotel4Box constitutes acceptance of the updated policy.
11. CONTACT US
If you have questions about this Privacy Policy or our data
practices, contact us at:
MT Express USA
20675 S Western Ave Ste 112 Torrance CA 90501 USA
323-207-8554